Frequently Asked Questions
Everything you need to know about finding your perfect fit.
How do I find my correct size in Joe's Jeans?
We provide a comprehensive size guide on every product page. Since denim can vary by wash and fabric composition, we recommend checking the specific measurements for the style you are interested in.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How should I care for my denim to ensure it lasts?
To preserve the color and fit of your jeans, we recommend washing them inside out in cold water with a gentle detergent. Air drying is highly recommended to prevent shrinkage and fiber breakdown.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Can I exchange my jeans for a different wash or style?
Currently, we only process exchanges for the same style in a different size. If you wish to switch to a different wash or fit, please return your original order for a refund and place a new order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna.